Privacy Policy
Last updated: February 2025
Smith Appliance Repair ("we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website and services.
Information We Collect
We may collect the following types of information:
- Contact Information: Name, phone number, email address, and service address when you schedule an appointment or contact us.
- Service Information: Details about your appliances, repair history, and service preferences.
- Payment Information: Payment method details processed securely through third-party payment processors.
- Website Usage: IP address, browser type, pages visited, and other analytics data collected through cookies and similar technologies.
How We Use Your Information
- To schedule and provide appliance repair services
- To communicate with you about appointments and follow-ups
- To process payments
- To send service reminders and promotional offers (with your consent)
- To improve our website and services
- To comply with legal obligations
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Payment processors to complete transactions
- Service providers who assist with our operations
- Law enforcement when required by law
Cookies and Tracking
Our website may use cookies and similar tracking technologies to improve user experience and analyze website traffic. We may use:
- Google Analytics to understand how visitors use our site
- Google Ads conversion tracking to measure advertising effectiveness
You can control cookies through your browser settings. Disabling cookies may affect website functionality.
Data Security
We implement appropriate security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
Your Rights
California residents have rights under the California Consumer Privacy Act (CCPA), including:
- Right to know what personal information we collect
- Right to request deletion of your personal information
- Right to opt-out of the sale of personal information (we do not sell personal information)
Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.
Contact Us
If you have questions about this Privacy Policy or your personal information, contact us:
- Phone: (858) 251-7380
- Text: (619) 517-2145