Terms of Service

Last updated: February 2025

1. Services

Smith Appliance Repair provides appliance repair services for residential customers in San Diego and Orange County, California. Our services include diagnosis, repair, and maintenance of high-end kitchen appliances including Sub-Zero, Wolf, Viking, Thermador, and other premium brands.

2. Service Appointments

• Appointments can be scheduled by phone at (858) 251-7380 or through our online booking system.
• A diagnostic service call fee of $89 applies to all appointments.
• The diagnostic fee is waived if you proceed with the recommended repair.
• We strive to offer same-day service when possible, subject to availability.

3. Pricing and Payment

• All repair quotes are provided upfront before work begins.
• We accept cash, check, Zelle, Venmo, and credit cards.
• A 2.9% processing fee applies to credit card payments.
• Payment is due upon completion of service.

4. Warranty

• All repairs include a 1-year warranty on parts and labor.
• Sealed system repairs may include extended warranties up to 5 years.
• Warranty does not cover damage caused by misuse, accidents, or unauthorized modifications.

5. Parts

We use only genuine, factory-approved OEM parts for all repairs. We do not use aftermarket or refurbished parts unless specifically requested and agreed upon by the customer.

6. Cancellation Policy

Please provide at least 2 hours notice if you need to cancel or reschedule an appointment. Repeated no-shows may result in a service fee for future appointments.

7. Liability

Smith Appliance Repair is fully licensed (License #A50441) and insured. We are not liable for pre-existing conditions, manufacturer defects, or issues unrelated to our repair work.

8. Contact

For questions about these terms, contact us at (858) 251-7380 or text (619) 517-2145.