Privacy Policy

Smith Appliance Repair (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use and safeguard your information when you use our website and our services.

Information we collect

• Contact information — name, phone number and service address when you schedule an appointment or contact us.
• Service information — details about your appliances, repair history and service preferences.
• Payment information — payment method details, processed securely through third-party payment processors.
• Website usage — IP address, browser type, pages visited and similar analytics data.

How we use your information

• To schedule and provide appliance repair services
• To communicate with you about appointments and follow-ups
• To process payments
• To send service reminders and offers, where you have consented
• To improve our website and services
• To comply with legal obligations

Text messages and mobile information

If you give us your mobile number, we may contact you by text message about your appointment, your repair and any follow-up.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties. Information sharing with the subcontractors who support the messaging service itself — for example the platform that delivers the message — is permitted only to provide that service, and never for their own marketing.

You can stop messages at any time by replying STOP, and get help by replying HELP. Message and data rates may apply.

Information sharing

We do not sell, trade or rent your personal information to third parties. We may share information with:

• Payment processors, to complete a transaction
• Service providers who assist with our operations
• Law enforcement, where required by law

Cookies and tracking

Our website may use cookies and similar technologies to improve the experience and analyze traffic, including Google Analytics and Google Ads conversion tracking. You can control cookies through your browser settings; disabling them may affect how the site works.

Calls and bookings

When you tap a phone, text, email or booking link on this site, our own analytics stores the IP address of that visit together with the action, so we can see roughly where requests come from. We keep it for 90 days, use it for nothing else, and never sell or share it.

Visit recordings

The site also uses PostHog, a service of PostHog Inc. in the United States, to see how visitors use it. It records the pages you open, where you click and how far you scroll, your device and browser type, page-speed measurements, and a replay of the visit in which anything typed into a field is hidden. It sets no cookies; its session data stays in the storage of your open browser tab and is discarded when the tab is closed. PostHog receives your IP address, keeps it with this data and uses it to estimate your approximate location. If your browser sends Do Not Track or Global Privacy Control, nothing is recorded. We use it only to improve this site and never sell it; PostHog keeps recordings for 30 days and other usage data for up to one year.

Data security

We use appropriate measures to protect your personal information. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

Your rights

California residents have rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect
• The right to request deletion of your personal information
• The right to opt out of the sale of personal information — we do not sell personal information

Children’s privacy

Our services are not directed to individuals under 18, and we do not knowingly collect personal information from children.

Changes to this policy

We may update this policy from time to time. Changes are posted on this page with a new revision date.

Contact us

• Phone: (949) 979-4880
• Text: (619) 517-2145