James K.
December 2025
★★★★★
Our Sub-Zero stopped cooling and I was panicking about losing all our food. Vlad came same day with the parts already in his van. Fixed it in under an hour. This is what real service looks like. Highly recommend!
BlueStar
BlueStar Range and Oven Repair
Restaurant equipment built for a house, serviced accordingly — and the second thing Smith Appliance Repair is known for across San Diego County.
Very high output, a heavy cast grate deck, open burners on the Nova and Culinary ranges and sealed X-8 burners on the Platinum line, and an infrared broiler that behaves like a commercial salamander. There is less electronics here than anywhere else in a high-end kitchen and a great deal more raw heat, so the faults are mechanical and thermal: ignition, gas flow, thermostats, and hardware cycled through extreme temperatures for years.
The upside is that this equipment is genuinely repairable: parts are serviceable rather than sealed, burners come apart for cleaning, and a range that looks tired is usually one burner assembly and a thermostat from behaving like new.
One-year warranty on parts and labor, genuine OEM components only, and the $89 diagnostic waived when you go ahead with the work.
Symptoms
Common BlueStar problems we fix
Tell us which one and we will bring the right part.
Open burner will not light or lights unevenly
Open burners take spills directly. Blocked ports, a cracked electrode or a burner not seated flat account for nearly every ignition complaint, and cleaning is part of the repair rather than an upsell.
Oven not holding temperature
Thermostat or sensor, and on the gas ovens the safety valve. In a heavy oven the symptom shows first as long recovery after the door has been opened.
Simmer burner running too hot
The low-output burner depends on a correctly sized orifice and clean ports; a simmer that scorches is usually one of those two, not a control.
Oven door out of alignment
Hinges and springs on a heavy door, and extra hardware to adjust on the French-door ovens. A door that seals badly costs temperature and gas.
Equipment
BlueStar models and lines we service
Platinum All Gas and Platinum Dual Fuel
Both Platinum ranges run X-8 sealed burners that turn right down to 500 BTU — 25,000 BTU at the top on dual fuel, 18,000 on all gas. Dual fuel takes an interchangeable griddle, charbroiler or French top, each with its own thermostat to go out of calibration.
Nova (RNB) and the Culinary Series
The open-burner ranges: a 15,000 BTU open burner with a 130° simmer on Nova and on the open-burner Culinary, with a 21,000 BTU sealed-burner Culinary alongside it. Open burners take spills directly, so cleaning is part of the repair.
Gas convection ovens and infrared broilers
The extra-large gas convection oven with its infrared broiler. The broiler runs hotter than anything else in the kitchen and wears accordingly — serviceable, not a write-off.
Platinum Induction, rangetops and wall ovens
Induction ranges where a dead zone is that zone’s coil rather than the whole surface, open-burner rangetops, and the wall ovens.
By appliance
Or start from what has failed
Reviews
What BlueStar owners say
Real reviews from real customers across San Diego County.
Sharon M.
January 2026
★★★★★
He was at my house in less than 30 minutes. He quickly diagnosed the issue and ordered the part. My machine was up and running in 2 days when I had anticipated a 1-2 week wait. I can’t recommend him enough!
Lauren T.
January 2026
★★★★★
Vlad solved an issue with our fridge that we have had ever since we bought it. No one else had been able to figure it out — zero water pressure from fridge as well as a broken ice machine. Would call him again for any future appliance fixes!
1,284+ reviews across all platforms. These are real, verified customer reviews.
Pricing
Transparent Pricing
No hidden fees, no surprises, and the number you are told on the phone is the number on the invoice.
Service Call
Diagnostic Visit
$89
Waived if you proceed with repair
- Complete diagnostic assessment
- Upfront repair quote
- Same-day appointment available
Special Offer
Refrigerator Maintenance
$195
Preventive care for peak performance
- Condenser coil cleaning
- Door seal inspection & adjustment
- Temperature calibration
- Full system health check
Payment
- Cash
- Check
- Zelle
- Venmo
- Credit Cards
- Apple Pay
- Google Pay
2.9% processing fee applies to card payments · Senior & Veteran Discounts Available — just ask.
Questions
BlueStar repair FAQ
Can open burners be cleaned rather than replaced?
Almost always. Blocked ports are the single most common complaint on this equipment, and Smith Appliance Repair treats cleaning as part of the repair rather than as an extra line on the invoice. Ask on (949) 979-4880 before anyone quotes you a burner assembly.
Is BlueStar harder to get parts for than Sub-Zero?
It is a smaller manufacturer, so fewer parts ride on the van, but the parts themselves are straightforward and available. Smith Appliance Repair tells you the part, the price and the date before leaving — (949) 979-4880.
Do you work on the outdoor grills?
Yes. Coastal corrosion on burners and igniters is worth catching before a season rather than during one, and Smith Appliance Repair can look at outdoor equipment on the same visit as the kitchen. Call (949) 979-4880.
Where to go next
BlueStar not working right?
Same-day appointments available. The $89 diagnostic is waived when you go ahead with the repair.
8am – 7pm, seven days a week · Phone line open 24/7 for scheduling · Fully licensed and insured — California license #A50441.